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Privacy Policy

Last Updated: September 23, 2026

Hajar Baghdad for General Trading & General Services LLC, operating under the brand Leaf & Luxe (“Leaf & Luxe,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you interact with Leaf & Luxe through our website, WhatsApp, customer service channels, and related business systems, including our Odoo customer relationship and business management system.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name and contact details, including your phone number and email address.
  • WhatsApp messages and information you voluntarily provide during conversations with us.
  • Information related to quotations, orders, purchases, deliveries, and customer service requests.
  • Business information you provide when contacting us on behalf of a company or organization.
  • Technical information generated when you use our website, where applicable.

We do not intentionally collect information that is unnecessary for providing our services.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and communicate with customers.
  • Provide product information, quotations, order updates, and customer support.
  • Process and manage orders, payments, and deliveries.
  • Maintain customer and transaction records in our business management systems.
  • Improve our products, services, website, and customer experience.
  • Send service-related or marketing communications where permitted by applicable law and platform requirements.
  • Protect our systems, prevent fraud or misuse, and comply with applicable legal obligations.

3. WhatsApp and Meta Services

Leaf & Luxe uses WhatsApp Business services to communicate with customers. Our WhatsApp integration may process customer contact information and message-related data as necessary to send, receive, and manage business communications.

We may use Meta APIs and authorized integrations to connect WhatsApp Business with our business systems, including Odoo.

Information processed through WhatsApp and Meta services may also be subject to the applicable terms and privacy policies of Meta and WhatsApp.

We do not sell WhatsApp customer message data or use it for purposes unrelated to legitimate business communication with our customers.

4. Odoo and Service Providers

We use Odoo and other technology and service providers to operate our business, manage customer communications, orders, inventory, and related business processes.

Personal information may be processed by service providers acting on our behalf where necessary to provide these services. We seek to limit such processing to what is reasonably necessary for the relevant business purpose.

5. Sharing of Information

We do not sell or rent personal information.

We may share information with service providers, technology platforms, delivery or logistics providers, payment providers, professional advisers, or authorities where reasonably necessary to operate our business, fulfill customer requests, comply with legal obligations, or protect our legitimate rights.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing customer service, maintaining business and transaction records, resolving disputes, and complying with applicable legal or accounting requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Requests

Subject to applicable law and relevant exceptions, you may contact us to request access to, correction of, or deletion of personal information associated with you, or to raise questions regarding how we process your information.

We may need to verify your identity before processing certain requests.

9. Data Deletion Requests

If you would like to request deletion of personal information associated with your interactions with Leaf & Luxe, please contact us using the contact information below and state that you are requesting deletion of your personal data.

We will review and process valid requests in accordance with applicable requirements and any legal or business record-retention obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. The latest version will be published on this page with the updated effective date.

11. Contact Us

Hajar Baghdad for General Trading & General Services LLC

Brand: Leaf & Luxe

Iraq

Email: mrh@hajarbaghdad.com